Privacy Policy

Last updated: December 2024

1. Introduction

Sunshine Coast Funeral Services ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and telephone number
• Details of the deceased person (where applicable)
• Information required to arrange funeral services
• Payment and billing information
• Communications with us via phone, email, or our website
• Information collected through our website (such as IP addresses and browsing data)

3. How We Collect Information

We collect personal information:

• Directly from you when you contact us, complete forms, or use our services
• From third parties such as hospitals, aged care facilities, or other authorised representatives
• Through our website via cookies and similar technologies

4. How We Use Your Information

We use your personal information to:

• Provide funeral and memorial services
• Process payments and manage accounts
• Communicate with you about our services
• Comply with legal obligations (including registration of deaths)
• Improve our services and website
• Send you information about our services (with your consent)

5. Disclosure of Information

We may disclose your personal information to:

• Government agencies (such as the Registry of Births, Deaths and Marriages)
• Cemeteries, crematoria, and other service providers
• Medical practitioners and coroners (where required)
• Our professional advisers (accountants, lawyers)
• Third-party service providers who assist our operations

We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. However, no method of transmission over the Internet is 100% secure.

7. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. We may use third-party analytics services (such as Google Analytics) to help us understand website usage.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us to lodge a complaint. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.